Learn. Practice. Connect.

  • Develop intercultural knowledge

    Understand how culture influences everything you do and everyone you meet.

  • Reflect on and practice new tools

    Practice techniques that promote culturally competent behaviors across your organization and those you work with.

  • Take action

    Develop an concrete plan to bring your new cultural focus into all your work.


This course is designed for professionals interested in enhancing their own cultural competence and engaging in ways that increases your organization’s overall capacity related to ED&I goals. Hear a little from DeEtta about the content:

Cultural competence is more essential now than ever. We are in a moment of redefinition. We have to get past polarizing exchanges and embrace the rich diversity of experiences and expectations that are going to allow us to flourish going forward. More practically, we need solid skills for resolving conflict, coaching employees, enhancing engagement, creating breakthrough experiences with new customer groups, and nurturing innovation all of which are happening in culturally complex environments. Now is the time invest in growing, practicing and modeling the behavior that is going to be crucial for workplace and community success.

Cultural competence is more than an attitude; it is a skill set that requires investment and practice. This course provides essential learning at every step of the developmental process—awareness, knowledge, skills and action—to help you continue to enhance your cultural competence. Research-based concepts will be complemented by Immediately applicable skills and tools.

By the end of this course, you should feel significantly more confident and competent in your ability to read and navigate culturally nuanced relationships. You will have a toolkit for your ongoing reference and to share with others in your workplace and personal relationships.

Learning Objectives

Participants in this course will:

  • Develop intercultural knowledge.
  • Be more aware of and open to unfamiliar culturally-based behavior.
  • Articulate the business case for cultural competence in the workplace.
  • Speak competently about contemporary equity, diversity and inclusion issues.
  • Apply ED&I  concepts at the individual level and in a workplace setting.
  • Practice techniques that promote culturally competent behaviors across the organization.
  • Begin developing intercultural problem-solving and communication skills.
  • Develop a compelling personal action plan.

Who is this class for?

This course is for both individuals & organizations that:

  • Want broad access to and application of cross-culturally competent behaviors in the workplace, communities, and schools.
  • Seek breakthrough thinking, competencies and tools to advance Equity, Diversity, and Inclusion personal and/or professional goals.

Level of Difficulty & General Info

Taught by: DeEtta Jones

DeEtta Jones is an invited speaker, equity, diversity and inclusion strategy consultant and author with more than twenty years of experience working with people from around the world on personal effectiveness and building workforce capacity.

Level: Intermediate
Language: English
How To Pass: Complete all modules, submit questionnaire, pre- and post-test. Upon submission of post-test a certification of completion will be awarded.

Course curriculum

  • 1
  • 2
    The Case for Cultural Competence
  • 3
    ED&I Trends and Contemporary Language
    • Introduction
    • Equity, Diversity, and Inclusion
    • Cultural Competence and Capacity Building
    • ED&I Trends
    • Trend 1: Senior leaders are doing their own work
    • Doing your own work: The IDI
    • Trend 2: People are seeking talking points and associated behaviors that represent their organization’s ED&I values without getting into politics
    • Trend 3: Social justice—again
    • Equality vs. Equity
    • Trend 4: Equity is redefined to “focus on the fence”
    • Trend 5: People from underrepresented groups are asking for allies to do something
    • Trend 6: People are not checking only a single box
    • Trend 7: Race continues to be the most difficult and knotty of the dimensions
    • How to Address ED&I Issues
    • Module 2 Summary and Practical Application
  • 4
    Cultural Competence Begins with You
    • Introduction
    • The Mosaic of Diversity
    • Dimensions of the Mosaic of Diversity
    • Reflecting on Your Dimensions
    • Constructivist Listening
    • Exercise: Your Mosaic of Diversity
    • Module 3 Summary and Practical Application
  • 5
    Foundations of Culture
    • Introduction
    • Culture
    • The Iceberg Analogy
    • How Culture Discriminates
    • The Role of Values
    • Macrocultures and Microcultures
    • Privilege and Oppression
    • Module 4 Summary and Practical Application
  • 6
    The Equity Mindset
    • Introduction
    • Cognitive Models
    • The Failure of Cognitive Models: Moving to the New Equity Paradigm
    • Shifting Your Mindset
    • Your Ongoing Personal Work
    • Module 5 Summary and Practical Application
  • 7
    Your Action Plan and other resources
    • You did it!
    • Final Course Exercise: Behavioral Commitments and Action Plan
    • Post-course quiz
    • References


Begin your own journey to cultural competence right away, or contact us for group rates.

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